Return & Cancellation Policy

Cancellation Policy:

All items are custom made to order. Each manhole is fabricated specifically to the dimensions of your choice. No cancellations may be made once your order has been placed, as each item is built to spec. Please review your specifications thoroughly prior to submitting your order.

Return Policy:

All ManholeCoversDirect.com products are thoroughly tested before shipment and guaranteed to the extent of replacing only components found to be defective in manufacturing. We do not allow claims for labor or consequential damage resulting from purchase, installation, misapplication, or transit of our product. Any components found to be defective in manufacturing must be reported to ManholeCoversDirect.com within 3 days.

Any damaged shipments should be refused upon delivery. If damaged goods are accepted by the receiver, the receiver is responsible for any freight claims.

All items are custom made to order and fabricated specifically to the dimensions and specs of your choice. ManholeCoversDirect.com is NOT responsible if you are not happy with the material, size, or finish you chose. Customized items are final sale.