Thank you for visiting and shopping at manholecoversdirect.com. Following are the terms and conditions that constitute our Shipping Policy.

Standard Processing time: All orders purchased directly off the website are fabricated and processed within 3-7 business days. Shipments may be delayed if we are experiencing a high volume of orders.

Custom Fabrication Processing time: All orders approved and purchased via PandaDoc are fabricated and processed within 15 business days, unless otherwise specified. Orders requiring acquisition of special material may experience extended fabrication time. Shipments may be delayed if we are experiencing a high volume of orders.

Please allow additional days in transit for delivery. Our products ship from our South Carolina factory. If there will be a significant delay in the shipment of your order, we will do our best to contact you via email or telephone. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

It is your obligation to provide current, complete and accurate shipment information at the time of purchase and ensure the address provided can accept delivery. If information is incomplete or incorrect, you agree to update us with accurate information immediately after purchase.

It is your obligation to select the correct shipping method at the time of check-out. Additional charges may apply to correct or change any shipping information. In the event a shipment requires additional fees for access, lift gate service, scheduling, redirect or delays, we reserve the right to charge additional fees. This applies to recipient addresses for any airports, military base locations, municipalities, construction sites, trade shows, government facilities, farms, hotels, schools or prison. Any freight deliveries to a residential address must select the Freight with lift gate delivery option. If the carrier does not allow for shipping to a P.O. box, you will be informed and a refund will be issued if a shipping solution cannot be found. 

Manhole Covers Direct LLC ships to addresses within the USA. If a shipping address provided is not acceptable, you will be informed and a refund will be issued if a shipping solution cannot be found. 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Manhole Covers Direct LLC is not liable for any products damaged or lost during shipping. If your order arrives to you damaged, please REFUSE the delivery. If you accept a damaged item, you will be responsible for filing any claims with the carrier. Please photograph, document and save all packaging materials and damaged goods before filing a claim.

We currently do not ship outside the USA.  Upon request, we can package shipments for export and are able to ship to any major US Port. All international transit is the responsibility of the purchaser.